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    • Privacy Policy

    Last updated: June 6, 2026

    Philadelphia Baskets operates this website, BasketsPhiladelphia.com, including related information, content, features, tools, products, and services, in order to provide customers with an online shopping and order fulfillment experience for gift baskets, flowers, add-ons, and related products in the Greater Philadelphia / Delaware Valley region (the “Services”). This website is powered by Shopify, which enables us to provide the Services to you.

    This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit this website, use the Services, make a purchase, place an order, send a gift to a recipient, use an order tracking or support tool, or otherwise communicate with us.

    If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

    Personal Information We Collect or Process

    When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person, including a gift recipient.

    • Contact details, including your name, billing address, shipping address, email address, phone number, and other contact information you provide.
    • Recipient information, including the recipient’s name, delivery address, phone number, company or building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support an order.
    • Gift-message information, including personalized greeting messages, notes, or other message content you choose to include with an order.
    • Order and transaction information, including products viewed, added to cart, purchased, returned, cancelled, or otherwise associated with your order history.
    • Payment information, including payment method details, billing information, transaction records, payment confirmation, and related financial information processed through Shopify, payment processors, or other service providers.
    • Account information, including username, password, preferences, saved details, settings, and other account-related information if you create or use an account.
    • Delivery and fulfillment information, including delivery status, routing details, fulfillment notes, courier information, delivery confirmations, and information needed to coordinate delivery in the Greater Philadelphia / Delaware Valley region.
    • Regulated product information, where applicable, including information necessary to determine whether alcohol or other regulated products may be included, fulfilled, or delivered where permitted by law.
    • Product handling information, where applicable, including information relevant to preparing, fulfilling, or delivering perishable or availability-sensitive products.
    • Communications with us, including information you provide through customer support inquiries, the support widget, the contact form, order questions, delivery requests, phone calls, emails, or other communications.
    • Device information, including information about your device, browser, network connection, IP address, identifiers, and similar technical information.
    • Usage information, including information about how you interact with this website, products, pages, tools, apps, advertisements, emails, and Services.

    Personal Information Sources

    We may collect or process personal information from the following sources:

    • Directly from you, including when you visit this website, create an account, place an order, provide recipient details, add a gift message, use an order tracking tool, contact support, or otherwise provide information to us.
    • Automatically through this website, including from your device, browser, cookies, pixels, analytics tools, or similar technologies.
    • From Shopify and other service providers, including technology providers, payment processors, order processing providers, fulfillment providers, delivery partners, couriers, analytics providers, customer support providers, fraud prevention providers, and ecommerce applications.
    • From delivery partners, couriers, fulfillment providers, or customer support providers in connection with preparing, routing, delivering, tracking, or supporting an order.
    • From partners, affiliates, advertising providers, or other third parties where permitted by law.

    How We Use Personal Information

    Provide, Tailor, and Improve the Services

    We use personal information to operate this website, provide the Services, process payments, manage accounts, display products, process orders, prepare products, arrange fulfillment and delivery, provide order tracking, support website functionality, and improve the customer experience.

    Order Fulfillment and Delivery

    We use buyer and recipient information to prepare, coordinate, fulfill, track, and deliver orders across the Greater Philadelphia / Delaware Valley region. This may include using recipient names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, gift messages, product details, and other information necessary to complete or support delivery.

    Gift Messages and Recipient Communications

    If you include a personalized greeting message or note with an order, we use that information to prepare and include the message with the gift. We may also use recipient information to support delivery, confirm delivery details, resolve delivery issues, or provide customer support related to the order.

    Alcohol or Regulated Products

    Where an order includes alcohol or another regulated product, we may use personal information to determine whether the product may be sold, fulfilled, or delivered where permitted by law. This may include reviewing delivery location, order details, recipient information, and information required by service providers, fulfillment partners, delivery partners, or applicable legal requirements.

    Perishable and Availability-Sensitive Products

    Where an order includes flowers, food items, perishable products, or availability-sensitive items, we may use order, recipient, delivery, and support information to prepare the order, coordinate fulfillment, manage substitutions where applicable, arrange delivery, and support customer service.

    Customer Support

    We use personal information to respond to questions, provide customer service, support order tracking, assist with delivery concerns, handle support widget inquiries, respond to contact form submissions, and communicate with you about orders or Services.

    Marketing and Advertising

    We may use personal information for marketing, advertising, analytics, and promotional purposes where permitted by law and based on your communication preferences. This may include sending promotional messages, measuring advertising performance, or showing relevant content or offers.

    Security and Fraud Prevention

    We use personal information to help authenticate accounts, process secure payments, detect and prevent fraud, protect this website, protect users, investigate suspicious activity, and maintain the security and integrity of the Services.

    Legal, Compliance, and Business Purposes

    We use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, maintain business records, resolve disputes, protect our rights, and support legitimate business operations.

    How We Disclose Personal Information

    We may disclose personal information in the following circumstances:

    • With Shopify, which hosts this website and provides ecommerce functionality that enables us to operate the Services.
    • With payment processors, fraud prevention providers, and financial service providers as needed to process transactions and support payment security.
    • With fulfillment providers, delivery partners, couriers, and logistics providers as needed to prepare, route, deliver, track, and support orders.
    • With customer support providers, support widget providers, order tracking tools, ecommerce apps, and technology service providers used to operate this website and support customers.
    • With service providers that assist with hosting, analytics, email, SMS, marketing, advertising, data processing, security, and website functionality.
    • With business and marketing partners to provide marketing services or advertise to you where permitted by law.
    • With our affiliates or within our corporate group where reasonably necessary for business, operational, customer support, compliance, or administrative purposes.
    • When you direct, request, or consent to the disclosure of information, including when you provide recipient information for delivery or choose to include a gift message.
    • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of part or all of our business.
    • To comply with legal obligations, respond to valid legal process, enforce our terms, protect the Services, prevent fraud, or protect the rights, safety, and property of Philadelphia Baskets, users, recipients, service providers, or others.

    Relationship with Shopify

    This website is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, support, and improve Shopify-powered ecommerce services. Shopify may process personal information in accordance with its own privacy practices and applicable law.

    Shopify may also use cookies, analytics tools, checkout functionality, payment-related tools, and other technologies as part of providing ecommerce services to this website.

    Cookies and Similar Technologies

    This website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Services, remember preferences, support checkout, analyze website performance, prevent fraud, improve functionality, and support marketing or advertising where permitted by law.

    You may be able to manage cookies through your browser settings or device settings. If you block or disable certain cookies, some parts of this website may not function properly.

    Third-Party Websites, Apps, and Links

    This website may include links to websites, platforms, tools, apps, or services operated by third parties. These third parties may have their own privacy and security practices. We are not responsible for the privacy practices, content, or accessibility of third-party websites, apps, or services that are not controlled by us.

    Children’s Data

    The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information through this website, please contact us so we can review and address the matter as appropriate.

    Security and Retention of Personal Information

    We use reasonable administrative, technical, and organizational measures intended to help protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

    We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support delivery and customer service, comply with legal obligations, resolve disputes, prevent fraud, maintain business records, and support legitimate business operations.

    Your Rights and Choices

    Depending on where you live, you may have rights regarding your personal information. These may include the right to request access to, correction of, deletion of, or portability of personal information, or to opt out of certain processing activities, subject to applicable law and verification requirements.

    To exercise privacy rights that may apply to you, please contact us through the Contact Us page on this website or by using the support methods listed on this website.

    Managing Communication Preferences

    You may opt out of promotional emails by using the unsubscribe option included in those emails, where available. We may still send non-promotional communications related to your account, orders, delivery, customer support, security, policy updates, or other transactional matters.

    Complaints

    If you have a complaint about how we process personal information, please contact us through the Contact Us page on this website. We will review privacy-related complaints and respond where appropriate and required by applicable law.

    International Transfers

    We may transfer, store, and process personal information outside the country, state, or region where you live. When we do so, we rely on appropriate legal, contractual, operational, or technical measures as required or permitted by applicable law.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or the Services. The revised Privacy Policy will be posted on this website with an updated “Last updated” date.

    Contact

    If you have questions about this Privacy Policy or need support regarding personal information, please contact Philadelphia Baskets through the Contact Us page on this website or by calling (267) 412-5860.