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We love hearing from you. Clicking the “Chat” link at the bottom of your main screen, makes it possible to chat with a Philadelphia Baskets Associate. This service is available from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week.
To speak with a Philadelphia Baskets Associate by phone, feel free to call +1 (888) 887-4306, from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week.
Philadelphia Baskets Customer Service will be able to assist with questions related to purchases made on basketsphiladelphia.com provided you have an order number.
You may email a Philadelphia Baskets Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.
| New Corporate Orders | corporders@basketsphiladelphia.com |
| New Residential Orders | neworders@basketsphiladelphia.com |
| General Enquiries | cs@basketsphiladelphia.com |
| Address or Order Changes | orderchanges@basketsphiladelphia.com |
| Accounting/Billing Issues | billing@basketsphiladelphia.com |
| Delivery Status/Issues | delivery@basketsphiladelphia.com or check out our Order Status Checker App. |
| Damaged/Missing Gifts or Products | damages@basketsphiladelphia.com |
| Product Quality Issues | productquality@basketsphiladelphia.com |
| Refunds or Credits | refunds@basketsphiladelphia.com |
| Other Customer Service Issues | othercs@basketsphiladelphia.com |